1. Agreement to terms
By accessing the TITAN console or APIs you agree to these terms on behalf of your organisation. Where a signed master services agreement exists, that agreement prevails over anything stated here.
2. Eligibility and onboarding
Production access requires completed KYB, beneficial-ownership disclosure and sanctions screening of directors and controllers. We may suspend access where verification lapses or where a screening hit remains unresolved.
3. Acceptable use
You may not use the platform for prohibited-industry activity, to circumvent sanctions controls, or to process on behalf of an undisclosed third party. Programme-level restrictions are set out in your commercial schedule.
4. Data protection
We process personal data as controller for account administration and as processor for transaction data on your behalf. Data is held in the UAE and EU regions; residency can be contracted on enterprise plans. Retention is seven years for records with a regulatory obligation.
5. Security and incidents
Operator accounts require MFA and device binding. Material security incidents affecting your data are notified within 24 hours of confirmation, with a written post-incident report inside ten business days.
6. Fees and settlement
Transaction fees are billed monthly in arrears. Interchange, scheme and correspondent charges are passed through at cost with supporting statements. Settlement timing follows the cycle in your schedule.
7. Termination
Either party may terminate for convenience on 90 days written notice, or immediately for unremedied material breach. On termination we support an orderly wind-down of balances and card programmes.